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To ensure you’re getting all our special offers, free products, promotions, newsletters, articles and guides please make sure you whitelist us (we won’t spam you).

What is a Whitelist?

A whitelist is a list of email addresses that you find important or engaging and would like to keep receiving information from (think the opposite of Blacklist).

Whitelisting is simply registering a company or individual as an authorised mailer to your email account.

By Whitlisting an Email Address you are allowing the sender to contact you directly without having to go through a spam or junk mail filter. Think of it as giving the friendly postman a safe path that goes around the snarling guard dog. We understand that you probably have a tonne of emails coming in everyday from all directions, which is why we we’ve provided this guide here for sorting those emails automatically.

Note: As mentioned in our email, we’ll only email you when there’s a special offer or free content we think you’ll be interested in (about once a month).

How to Whitelist

The follwing is a guide to whitlisting for various email providers:

Outlook 2010 and 2013

If you have an email from the sender:

  1. Right-click the email from the list
  2. Highlight the junk tab at the bottom of the pop-up
  3. Click Never Block Sender
  4. Click OK if prompted

If you don’t have the email but you have their email address:

  1. In the Home tab at the top click on junk (it’s in the delete group on the left)
  2. Select Junk Email Options
  3. Click on the Safe Senders tab at the top of the pop-up screen
  4. Now click the add button
  5. Type in the email address you would like to whitelist in the field provided
  6. Click OK

Outlook 2007

If you have received an email from the sender:

  1. Right-click the email from the list
  2. Click Add Sender to Safe Senders list
  3. Click OK if prompted

If you haven’t received an email but have their email address:

  1. Click on the Tools drop down list at the top
  2. Click the Junk-Email button
  3. Click on the Safe Senders tab at the top of the pop-up screen
  4. Now click the add button
  5. Type in the email address you would like to whitelist in the field provided
  6. Click OK

 Apple Mail (Mac OS X Mail)

If you have received an email from the sender:

  1. Right-click on the email from the list
  2. Select Mark as not Junk Mail

If you only have an email address:

  1. Click on Address Book
  2. Click on File
  3. Now click New Card
  4. Type in the email address you would like to whitelist and any other details you wish to add
  5. Click Edit

 Gmail

If you have an email from the sender:

  1. Open the email
  2. Next to the Reply button, click on the little triangle pointing down
  3. Click add [email address] to contact list

If you don’t have an email but have an email address:

  1. Near the top right-hand corner, click on the little gear button that is a drop-down menu
  2. Select Settings near the bottom
  3. On the new page, you’ll see blue coloured tabs near the top of the screen, select the Filters tab
  4. Now on the bottom of the page you should see a button Create New Filter, click on it
  5. A search page should open. In the ‘from’ field, enter the email address you would like to whitelist
  6. Click Create filter with this search
  7. You’ll see a list of option boxes, tick Never send it to Spam and Always mark it as Important
  8. Click the blue Create filter button

More coming soon

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